We aim to fulfil delivery within the timescales agreed. In most cases deliveries are made within 14 days but a member of our customer service team will be in touch within 48 hours of you placing your order to discuss a delivery date. 

Some deliveries are free but delivery costs and timescales vary dependent on the size of your order, the product you are ordering and your location in the United Kingdom.

In all cases, please refer to your order confirmation email you will/have received after you have placed your order or give us a call on 01482 487559. 

FREQUENTLY ASKED QUESTIONS

WHAT SHOULD I DO IF I HAVE NOT HEARD US?

If you have not heard from us please give us a call on 01482487559.

We will contact you within 48 hours of an order being placed to discuss the next steps. 

WHAT HAPPENS IF I AM NOT IN FOR A DELIVERY?

All customers will be called to confirm a delivery date and then called the day before delivery to confirm a hours time slot. If delivery is failed due to no answer and presuming delivery is attempted within the time slot agreed a re-delivery charge will be applied. This will be discussed with you by a member of our customer service team when re-booking delivery.

Please note, for security or legal reasons certain products must be signed for by an adult, 18 years or older.

HOW CAN I TRACK MY ORDER?

To track your order please call us on 01482487559 and a member of our customer service team will be happy to help. 

WHO CAN SIGN FOR THE DELIVERY?

In most cases recipients of deliveries must be 18 years or older.

OAK FURNITURE DELIVERIES

Deliveries of Oak Furniture will in the main be delivered via a courier who will arrange delivery within 10 working days of ordering. Once the order has been placed we will be in touch to confirm the next steps surrounding delivery. Many larger orders may be delivered through our own, in-house 2 man delivery teams.

DELIVERY AREAS

Areas We Do Not Cover

• Scottish Offshore Islands* 
• Scottish Highlands including PA,PH & AB
• Northern Ireland
• Isle Of Man
• Isle Of Wight
• Republic of Ireland
• Other Channel Islands

Out of Area Delivery Surcharge

Our free delivery area covers most of Great Britain. For our customers who live further afield, we normally apply a surcharge per set, which will vary depending on location and the set ordered. Please note that orders to these delivery areas may take longer to reach you and may be delivered via a courier so assembly may not be included. Should the incorrect delivery region be selected for delivery to highland or non-mainland UK please note that you will be liable to pay the surcharge by telephone after completing your order.

The areas this surcharge applies to are:

• Scottish postcodes (Excluding Glasgow and Edinburgh)
• Most areas in Wales (excluding Cardiff and Swansea)
• Devon and Cornwall

If you have any queries on the matter please feel free to give a member of our customer service team a call and we’ll be happy to help.

RETURNS POLICY

When you buy from CZ Living, we want you to be happy with your purchase. However, we know sometimes you may need to return products.

This policy sets out when you can return products, and how to do so.

IF YOU CHANGE YOUR MIND

Refunds are offered for most products within certain time periods; any special instructions for non-returnable items will be highlighted at the time of purchasing. Please note that certain products can only be returned if they are faulty.

If you want to return a product because you’ve changed your mind, you need to inform us within 14 days and we will arrange the collection of the goods. The cost of returning the goods will be incurred by the customer. 

Please ensure at all times, the packaging is secure and fit for return. We ask that you look after the product whilst it’s in your possession and that when you return the product; you also include all the original packaging, tags, labels and accessories.

IF YOUR PRODUCT ARRIVES DAMAGED OR IS FAULTY

If any of our products arrive damaged or are faulty, please call us on 01482487559 and we will arrange for an engineer to inspect the product where appropriate. We must be notified about damage within 48 hours of delivery or your claim may be rejected.

HOW TO RETURN A PRODUCT

If you wish to return a product please call us on 01482 487559, we will discuss the next steps from there. If the product is deemed unfixable we take the goods back or replace the goods FOC. If the product is to be returned as you simply don't like the product you will be liable for the returning cost.

Please ensure at all times, the packaging is secure and fit for return. We ask that you look after the product whilst it’s in your possession and that when you return the product; you also include all the original packaging, tags, labels and accessories.

If you encounter a fault with your product more than 30 days after the product has been delivered we as the retailer reserve the right to arrange for en engineer to bring the product back to merchantable quality. If the engineer assesses the product and cannot complete the repair to an accepable level then a replacment will be issued. 

RETURN CHARGES

If you are returning a damaged or faulty product and cannot be fixed, The Supplier will cover the cost of the return.

If your return is for any other reason, you are responsible for the organisation and any relevant costs of the return – which will be indicated by the Supplier.

Please note, if you do not return the product to us within 14 days of cancelling your order, you will be responsible for our costs in recovering that product from you.

DELIVERY CHARGES

If you are returning all of your order, we’ll refund your delivery charge in full. If you’re only returning some of the products, your delivery charge will not be refunded.

GETTING YOUR REFUND

If you are entitled to a refund, we will refund you as follows:

If you paid by payment card, we will refund you on the same payment card. This will be processed on the day the items are returned to ourselves. The funds will leave us immediately and can take 5-10 working days to show in your account depending on your card provider. 

YOUR STATUTORY RIGHTS

Nothing in our returns policy affects your statutory rights. If you would like to know more about your legal rights, please visit the Direct Gov website.

*Please note that we are not responsible for the content of external websites.